Privacy policy

Personal data

According to RODO (Regulation of the European Parliament and of the Council of the European Union 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free flow of such data and the repeal of Directive 95/46 / EC), we are obliged to inform persons whose data we process about their rights and our obligations related to this.
In consequence, we would like to inform you that:

1. The administrator of your personal data is Symlog Spółka Sp z o.o. (Limited Liability Company) with its registered office in Warsaw at Popularna 56A str., registered at the National Court Register under KRS number 0000359601, VAT ID: 1182027731, REGON: 142465772, hereinafter referred to as the Administrator. The Administrator can be contacted in writing at the following address: Symlog Sp. z o.o., ul. Popularna 56A, 02-473 Warsaw, or via e-mail:

2. The basis for the processing of personal data is, depending on the activities performed:

a) conclusion and performance of the contract – obtaining freight forwarding orders from our clients and implementing them through cooperating with us subcontractors (carriers),

b) fulfillment of the legal obligation incumbent on Symlog Sp. z o.o. – for example, issuing a VAT invoice,

c) the legitimate interest of Symlog Sp. z o.o. – performance of legally justified interests covers all activities accompanying the execution of a given forwarding order, including: tender proceedings, execution of a forwarding order, payment handling, complaint,

d) your consent.

3. Your personal data is processed in order to:

a) implementation of activities carried out at your request before the conclusion of the contract (inquiries),

b) acquiring and executing forwarding orders (performance of the contract),

c) fulfillment of the legal obligation incumbent on Symlog Sp. z o.o. (eg, issuing a VAT invoice),

d) for marketing purposes of Symlog Sp. z o.o.

4. Your personal data are processed only to the extent to which they were obtained during the forwarding order (inquiries, received forwarding orders, transport exchanges).

5. We will process the following categories of data: contact details, data required to identify for the purpose of the forwarding order and issue a VAT invoice, data necessary to select for you the appropriate marketing offer and services Symlog Sp. z o.o.

6. To the extent that the processing of your data takes place in order to execute the forwarding order, entering your data is a condition for the conclusion of the contract. Providing the data is voluntary, but it is necessary for the conclusion and performance of the contract. In the absence of personal data, the contract will not be concluded. Providing the data necessary to issue an invoice is a statutory obligation and results from the Act on Value Added Tax. In the remaining scope, the provision of personal data is voluntary, is not a statutory or contractual requirement and is not a condition for the conclusion of the contract.

7. When processing your personal data, we can use entities that perform our obligations in order to carry out forwarding orders. These entities will process data only for the purposes we have defined. To ensure that the data will only be processed for the purpose of the forwarding order, such third parties are bound by appropriate contractual obligations.

8. We collect collected personal data in the European Economic Area (“EEA”), but they can also be sent to a country outside this area and processed there only when required by the implementation of a specific forwarding order. You have the right to obtain a copy of your personal data transferred to a third country at any time.

9. The recipients of your data are also employees of Symlog Sp. z o.o., if it is necessary for the purpose of forwarding orders and concluded contracts.

10. Your personal data will be kept for as long as it is necessary to perform the contract, and after that time for a period of time corresponding to the period of limitation of claims.
If your personal data is processed in order to fulfill the legal obligation of the administrator, personal data will be kept for the time necessary to fulfill this obligation. Data processed on the basis of consent will be processed until you withdraw your consent. If your personal data is processed on the basis of the legitimate interest of the administrator, the data will be processed until the legitimate interest that forms the basis of the processing has been fulfilled.

11. If you process your personal data, you have the right to:

a) requests from the Administrator to access to your personal data, rectification, deletion or limitation of data processing,
b) raising objections to such processing,
c) transfer of personal data,
d) lodging a complaint to the supervisory body (President of the Office for Personal Data Protection)
e) withdrawal of consent for processing personal data.

12. In case of any doubts please send your questions to the email address

13. Your personal data is not subject to automated decision making, including profiling.
14. Personal data is processed electronically and manually in accordance with the methods and procedures related to the purpose of processing.
15. Administrator makes every effort to provide all means of physical, technical and organizational protection of personal data against their accidental or deliberate destruction, accidental loss, change, unauthorized disclosure, use or access, in accordance with all applicable legislation.


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